Order Status

We keep our customers informed with key updates about the status of their order.

We provide order updates using the information you provide and where you do not provide correct details such as email address or phone number, you may not receive these updates.

You will receive the following order status updates by email/text message:

1. Sales Order Acknowledgement - confirming details such as the products you have ordered, delivery and billing details and event date you selected. Once your order is placed, our team will begin to prepare your order for despatch using the details you provide us.
2. Despatch Notification - this confirms that your order is on it's way to you.
3. Courier Updates - Your chosen courier will then be responsible for any further delivery updates and the nature and format of these will be dependent on the delivery service you have chosen. Updates provided by the courier are done so independently of us. Typically your chosen courier will make you aware that they have received your order, they will then advise you of the likely delivery date and on the day of delivery will usually advise an estimated delivery window when your order is out for delivery. Please note that some standard delivery services may not offer these delivery updates and so courier updates may not be provided for every order.

Where you have attempted to make an order, but the order has not processed successfully, you may receive an email from us to notify you of this. Where your first payment attempt fails, but is successful on the second occasion, you may still receive an email advising you that your order was not completed. Should you receive such an email and do wish to place an order, you should contact us as soon as you can by email to make us aware of this. Our Customer Service team can then check your order and advise whether it has been placed successfully or not.