Returns

We want our customers to be happy with everything they buy from us. So
we are more than happy to accept a return on most of the goods purchased
from us in exchange for a refund.

To find out how to make us aware of a fault or damage to an item, please refer to our damaged items page.

Items Exempt from our Returns Policy

Perishable Products (Balloon in a Box, Helium Filled Balloons & Food)

Certain items, which are perishable (including but not limited to inflated balloons and confectionary), personalised or bespoke products cannot be returned due to the nature of the product unless they are faulty or damaged.

To qualify for a return, our damaged item policy must be followed without exception.

To find out how to make us aware of a fault or damage to an item, please refer to our damaged items page.

Our Returns Process

For returnable items, you should notify us of your wish to return
your order by using the contact form below or by email within 14 days of
the order being delivered.

Once you have notified us of your intention to return the items. You have 14 days to return the items. Failure to

Once we receive your return we will check the returned items. Provided that the items returned are not perishable items, they are returned in their original product packaging in a resalable condition, we will refund you the cost of the products ordered.

The address to send your return to is:
Party Save Smile Returns, Unit 16 The Courtyard, Stenson Road, Coalville, Leicestershire, LE67 4JP.

We aim to issue a refund within 5 working days of your return being received by us.

Returns sent outside of our 14 day return window will be considered at our discretion.

If you have any questions regarding a return please contact us using the form below or by email.

More Return Info

We offer the option to personalise some of our products.

For items where personalisation is required, this must be added using the provided personalisation field on the product the product page.

Where an order requires bespoke personalisation that falls outside of the functionality of the field on the product page, such or a logo, you must send this to us using our contact form or email so that we can prepare a bespoke order.

We personalise your product using the exact personalised message, design or logo that you send to us. We ask all customers to check these carefully for any errors or mistakes, as once an item is personalised we are not able to amend the item without a new order being required.

We are unable to accept responsibility or issue a refund where an issue arises that is as a result of our customer confirming incorrectly spelt words or a mistake on a logo.

We advise all delivery information times using the details provided by couriers. This is based on their estimated transit times.

While these estimated delivery times are on the whole very accurate, it is possible that items can be delayed or delivery service miss their estimated timeframe. This is particularly true during peak times, such as Christmas, Black Friday and either side of Bank Holidays.

We cannot accept responsibility for late deliveries that arise as a result of external factors such as adverse weather conditions and postal strikes.

We ship all orders (that do not contain inflated balloons), where possible, the
same working day up until 1pm via the delivery service you select, however, there may be times that we need to change your order to be shipped by service with the same delivery expectation or faster and by ordering with us you consent to this.

Despatch dates for inflated balloons are determined by your preferred date and the estimated delivery time the delivery service you select offers.

When an item is delivered late (after your preferred delivery date) we regret that no refund can be issued - this is because the courier will not consider a late delivery claim.

We advise our customers to consider how important it is that an item is delivered on or ahead of time and to remember that the delivery timescales published by couriers are estimated delivery timeframes only, whilst on the whole these are very accurate, they offer no Guarantee that your order will arrive on or by a specified date.

If you have a complaint regarding your order, we are sorry that you feel this way.

We want to understand the issue so that can identify ways to improve and evolve as a business.

We are always looking for constructive feedback so that we can understand our customers changing needs and improve the ways we meet them.

We require all complaints to be made to us in writing, either using via the contact form above or by email.

We aim to respond to all complaints within 1 working day.